FREQUENTLY ASKED QUESTIONS & POLICIES

PROCESSING TIMES

  • We will process orders within 2-3 days of receiving them

  • You will get a confirmation /tracking email from Australia Post when it is posted

  • For art prints, we print on demand individually so there is longer printing and framing lead times required - see below

SHIPPING

  • We ship nationally with Australia Post

  • All parcels are trackable

  • Shipping of art prints if direct from printers and is included in the price

  • We do not offer same-day or express service.


PICK UP

  • Original art prints are available for local pick up

  • Reproduction art posters and frames are NOT available for local pick up. These are shipped directly from our printer

RETURNS /DAMAGES

  • No exchanges or refunds on changes of mind.

  • If your parcel is damaged email us at hello@pipitrestaurant.com

  • We accept that on some very rare occasions, items may be become damaged in transit. Please inspect your order once received and contact us immediately if the item is defective, damaged so that we can evaluate the issue and provide an appropriate solution

FAQs: GYOTAKU ART PRINTS

ART PRINT TIMES
We frame and print on-demand once an order is placed. Timelines may vary

  • Unframed prints: 1-2 week (can be more in busy periods like Christmas)

  • Framed prints - 6-8 weeks (can be more in busy periods like Christmas)

  • Once packed, print shipping can take from 3-5 business days in Metro areas, up to 7 business days for rural, and up to 10 business days to Western Australia, Tasmania, and remote areas.

ART PRINT PAPER & FRAMING
We use Left Bank Art Group located on Gold Coast

Standard Art prints is based on

  • A2 sized (420mm X 594mm)

  • Matte Art Paper (250gsm) is a bright white paper designed for reproduction of posters. It has a smooth surface and is a FSC certified heavyweight paper that is acid-free.

Standard picture frame is based on:

  • A1 sized (594mm X 841mm). This means a border between print and frame

  • Artwork mounted to acid-free backing

  • Is a shadow box / deep set frame and the art is “float mounted”

  • Your choice of standard frames: Smooth Black, Smooth White, Raw Tasmanian Oak Timber

  • Standard Acrylic - 99% UV filtering and reflective. Softer than glass so can scratch when cleaning, care must be taken